Question 1

Are Fhagun products handmade?

Accepted Answer

Yes. Every Fhagun product is handcrafted by skilled artisans in Kolkata, India. Each piece is made by hand, which means slight natural variations exist — making every item unique.

Question 2

Where are Fhagun products made?

Accepted Answer

All Fhagun products are made in Kolkata (Calcutta), in the Indian state of West Bengal. Kolkata has a deep and vibrant tradition of arts and crafts.

Question 3

Do you accept international orders?

Accepted Answer

We are currently expanding to serve international customers. If you are outside India, please contact us with your location and the product you are interested in, and we will do our best to arrange shipping.

Question 4

How can I place an international order?

Accepted Answer

Please contact us via email at hello@fhagun.com or through WhatsApp. Share the product you are interested in and your delivery address, and we will confirm availability and shipping options.

Question 5

Can I request a custom design?

Accepted Answer

Yes. We offer custom designs for special occasions including weddings, anniversaries, birthdays, housewarmings, and corporate gifting. Visit our Custom Orders page to submit your request.

Question 6

Do you offer gift packaging?

Accepted Answer

Please contact us to discuss gift packaging options for your order.

Question 7

How should I care for my product?

Accepted Answer

Care instructions vary by product. Generally, we recommend keeping handmade items away from direct sunlight and moisture. Dust gently with a soft, dry cloth. Specific care instructions are provided on each product page.

Question 8

What is the return policy?

Accepted Answer

Please visit our Refund & Returns page for full details on our return and exchange policy.

Question 9

What happens if my product arrives damaged?

Accepted Answer

If your product arrives damaged, please contact us immediately with photographs of the damage. We will work with you to resolve the issue.

Question 10

Will international customers have to pay customs or duties?

Accepted Answer

International shipments may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the buyer. We recommend checking your local customs regulations before ordering.

Frequently Asked Questions